To start over after the sanitary crisis, many companies and organisations will thoroughly look at how they can increase their productivity more sustainably.
This can be best achieved by fluidifying your organisational design and by enabling human centred technology deployment.
Fluidify your organisational design
In many companies & organizations, organizing business activities and related jobs will probably be dramatically different from yesterday : “The day before Covid”... As a result, organizational pain points that already showed up before the crisis are now amplified and appear as seen through a magnifying glass: challenged/broken organizations & processes, a weakened governance, unclear roles and responsibilities, lack of employee motivation, high stress levels, low confidence/trust in management teams capability to handle the change, lack of employee engagement, a very slow capability to change, command & control and risk averse type of hierarchies, etc…
There are multiple topics that need to be addressed:
Company culture & related Leadership style, Strategic Alignment and derived Business Governance as well as your Core Engine (namely your Spark) will need deep adjustments to be able to operate not only mauch quicker but also more efficiently to be successful and competitive in the future.
Leaders, managers and team members need to become Inno-Prenneurs in order to elevate your organization to the next level for effectively Make Innovation Happen.
Questions to be addressed:
How to rethink and integrate hierarchy, individual & team autonomy, self-organization and distributed decision making in entirely new ways ?
How to institutionalise the agility and operating model adopted during the crisis and benefit from its proven productivity gains in a newly structured and resilient way ?
How to develop new habits, rules and guidelines for distributed human interactions and a related empathetic and servant leadership ?
How to bring HR to the next level through embracing latest technologies such as Artificial Intelligence and people analytics and become an employee oriented service provider
As Advucators, we will guide and support you in applying appropriate and next generation methods and frameworks to generate a bunch of direct and indirect gains like : increasing speed within your organisational processes, lower stress levels, giving hope, aligning around a new purpose while generating increased motivation and engagement ; setting shorter decision/action cycles and paths, becoming more customer-centered raising customer interaction and satisfaction while acting more efficiently and effectively ; and last but not least increased competitiveness.
Enable a Human-Centered Technology Deployment
It becomes very clear that post-crisis strategies will boost the already identified need for digitalization in an unprecedented way as it will not only be the main driver for increased and sustained productivity, better customer service as well as transformed business models and processes, but also a way to help employees to find a better work-life balance, reduce traffic and thus have also a positive impact on environment.
First, home work infrastructures that many companies have put in place in a hurry, need to be consolidated, secured and expanded. Processes as well as codes of conduct need to be defined in a more structured way, along with employee upskilling programs where needed.
Second, the need for more seamless integration of IT systems as well as for shaking off technological debt that already appeared as a challenge before the crisis have to be addressed more than ever. This will happen through abandoning legacy systems and by integrating new systems for processes that haven’t yet been digitized, internally but also externally, between companies, their customers, suppliers and partners.
Third, automation potential has to be fully exploited as one of the main levers for the much needed productivity increase. Also, new business intelligence can be created by strategic data governance and the intelligent use of technologies like Artificial Intelligence, Virtual and Augmented Reality and Internet of Things. This will also be necessary because of shifts in customer behaviour in post-crisis times due to the changed and probably lasting sanitary reality, bringing us into what is already called ‘The Low Touch Economy’.
And last but not least, as technology will become even more ubiquitous by penetrating every single chain in the value chain, a human centered technology governance (by applying agile development and deployment, user experience design and design thinking methods) will become the cornerstone of user adoption and transformation success.
Never forget: Legacy organization + disruptive technology = Still a legacy type of organisation with growing TCO
Questions to be addressed:
How to re-design the technology infrastructure for securely and efficiently supporting these new organisational models ?
How to make efficient, intelligent & human-centered use of new & emerging technologies (such as virtual & distributed collaboration, automation, robotisation, artificial intelligence, big data, Internet of Things) in order to substantially and sustainably increase overall productivity ?
How to effectively use technology to reduce physical contacts whilst improving people's emotional safety in this new era of human interactions ?